Legalink Help Page

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Help

Legalink offers you access to a comprehensive range of help tools.

If you are experiencing difficulties with the Legalink website the list below should answer your questions. Simply click on the link and follow the instructions.

On-line Support

We do provide on-line support via the Legalink Help Desk Support Program. Visit our on-line support page for more details.

Admin / Login Details: User

Have you forgotten your login Details.

No Problems, there are several ways of re-accessing you login details which are all hassle free.

Each firm has an administrator (which is usually the office manager) who has the ability to access your login details. The only thing is, they do not have the ability to view your current password but they can reset it for you to something you are more likely to remember.
If your administrator is away or you are unsure who it is you can send an email to admin@legalink.com.au requesting your login details remembering to tell us your name and which firm you are from. We promise to respond within 2 hours of your email.
The other alternative is to call Legalink. It is best to contact the Legalink helpdesk. You can call toll free on 1800 802 627.

Too many failed login attempts?

How annoying, lucky resetting the password isn’t as annoying. It is as easy as seeing your administrator who can reset the password to something you will remember, or calling Legalink on 1800 802 627 who can do it for you. There is always the option of emailing admin@legalink.com.au if you have some time to spare. We promise to have your new login details emailed to you with in 2 hours. Remember to tell us who you are and which firm you are from. Click here for further instructions.

Can I change my password?

Of cause you can, there is no use having a password that you are no going to remember. All you need to do is simply login using your current password, and then on the right hand side of the login screen select Change Your Password. If you have any problems just call Legalink on 1800 802 627 and one of the helpdesk team will assist you. Click here for further instructions.

Can I change my email address?

You sure can, all you need to do is login to the Legalink website. You will then have the choice of changing your password for the session only or permanently.

If you wish to change it for the session only, this will mean that next time you login the email address will be reverted back to the original email address. All you need to do is select Change Your Session Email, enter in the email address then select Update.

If you wish to amend the email address permanently, all you need to do is select the Edit profile button on the left hand side of the login screen. This means that in future the new email address will always be displayed for how ever uses this login.

Click here for further instructions.

Administrator

How do I check a user’s password?

Do to security reasons not even the administrator has access to a particular users password. If somebody has forgotten their password and you are the administrator the best thing to do is login to the Legalink website select Manage Users on the right hand side of the screen; select the appropriate person; select the icon and reset the password.

How do I reset a user’s password?

Click here for further instructions.

How do I add a new user

There is no need to get on the phone to Legalink anymore. As long as you are the administrator for your firm you now have the ability to add new users to your online account. Simply login as per usual; and on the right hand side of the screen select manage users. Again up the top right hand side of that screen you will see a button which states Add new user . Simply complete the appropriate information enter your password and an email will automatically be sent through to the new user to the email you have specified for that user stating there Legalink login details. Click here for further instructions.

How do I remove a user that has left the firm?

Unfortunately you can not delete a user from you list but; you certainly can inactivate a user, which Legalink highly recommends. By setting a user within your firm to inactive you will be stopping anybody from using that log in and ordering searches under your account. To set a user to inactive you must be the administrator of the account. If you know you are the administrator of the account simply login to the Legalink website and select Manage Users on the right hand side of the screen. This will display a list of all the users currently set up under your account. Simply select the icon on the appropriate line and in your current password and select ok. If you have tried to login and the managed users link is not available this is because you are not administrator. Simply call Legalink on 1800 802 627. Can we can inform you who the administrator is and help solve the issue. Click here for further instructions.

Company and Business Searches

Have you logged in, selected company and Business searches andit is asking you for an additional Citec Login.

You haven’t done anything wrong, all it means is your cookies are not set up properly on your computer. I promise this will be very easy, and only ever needs to be completed when your computer has an update. Click here and a nice PDF will appear in an additional screen which you can print. It will show you step by step how to add the cookies. Remember you must close you internet screen once you finish with the instructions otherwise it may not work. Click here for further instructions.

Setting up a profile

Click here for further instructions.

Reprinting a Company and Business Search

Currently you can not reprint these online sorry, but, we are currently working on it. However, we do have the facility to reprint these for you; the catch is we can only reprint for the last 3 days. You can complete the form online under Company and Business or send an email to search@legalink.com.au requesting a reprint of your search; just remember to tell give us the ACN number or Business number. Alternatively you can call Legalink on 1800 802 627 and we can email or fax you over a copy whilst you are on the phone.

Ezystamp: OSR Document Stamping

How do I check if my stamping has been processed by the OSR?

If you are not sure whether a stamping has been processed or not, there are several ways of checking. You can either complete a RPS (return Period Summary) or select Activity log report.

If your firms completes a lot of stampings through the Ezystamp you will be better of bring up the stamping through the Activity Log report. Once you locate the transaction, if the line is colour coded white then the transaction was successful. Select the blue hyperlink to get a copy of the OSR stamping confirmation. If the line is colour coded red then the transaction was unsuccessful and will need to be resubmitted.

How do I reprint an OSR confirmation statement?

It is pretty easy to get a copy of the Confirmation statement even if you don’t have the transaction number.

If you don’t have the transaction number, you will need to complete an Activity Log Report. This will display all transactions for the period you searched. Locate the appropriate transaction and select the blue hyperlink under the OSR Tran Number column.
If you have the transaction number select Confirmation statement Reprint on the menu bar on the left hand side under Ezystamp. Enter in the confirmation number then select Ok. A copy of the confirmation statement will now be displayed.

Interstate Searching & Lodging

Can Legalink complete my Interstate Lodging?

Legalink can complete all your interstate Lodging for you. All you need to do is send it through your work to your local Legalink office and we will do he rest for you. You don’t need to make any changes to your account to start using Legalink interstate services and the will all appear on the one account.

Can Legalink complete my Interstate Searching?

We have no problem completing all your interstate searching or property Inquiries on your behalf. You can either access the search form online or by emailing (search@legalink.com.au) or faxing your request to your local Legalink office. All requested will be action within two hours of Legalink receiving them.

Joining Legalink

How do I apply for an account with Legalink

It is extremely easy to apply for an account online. You have already made your way to the website so all you need to do is select Home from the top right hand corner; the on the left hand side of the screen it will display JOIN Legalink, this will then take you to a form which you can complete online. An even easier way to access that page is by selecting this link and it will take you there.

Once the account has been set up you will then receive an email advising you of your customer code User ID and password.

Are there any account keeping fees

The good news is, Legalink do not charge an account set up fee. The only fees that will appear on you daily, weekly or monthly statement (which ever you choose) is the services you have ordered for both Online and Offline.

Where can I find a copy of your pricelist?

You can easily access the price list by selecting Pricing at the top of the page. This will give you both the NSW Online and Offline standard pricelist as well as the Queensland and Newcastle pricelist.

Our standard pricing may not necessarily suit you needs, therefore we ask that if you are not a current customer, but are thinking of Joining Legalink feel free to call 1800 802 627. Or email sales@legalink.com.au and one of your friendly sales team members will be more then happy to assist you with the different pricing options.

NSW Land

Searching

Have you ordered a dealing or plan online, but you haven’t received it yet.

So, you ordered a dealing or Plan online, but you haven’t received it. The generally take about 10 minutes to be returned via email. So, if 10 minutes have passed already the first thing you should do is log back into the Legalink website. 9 times out of 10 you can get a copy of the document by selecting NSW Land; NSW LPI Searches; Reprints; Plan and Dealing Reprint. All the documents that have been ordered today will automatically display. If you require a document from another day just select the Display search selection link at the top of the page. Just select Yes on the appropriate line. The document will then open in a new window.

Alternatively you can call Legalink on 1800 802 627 and we can re email the document or email search@legalink.com.au requesting a copy remembering to give us the Dealing/Plan number you are after along with the date it was requested.

Reprinting

My Plan/Dealing is not printing properly

Unfortunately this can be for a number of reason- so it may get a little bit complicated- so if you get lost feel free to call Legalink on 1800 802 627 and we can run you through over the phone what to do.

Is your plan/Dealing printing out on only quarter of the page.

Is it displaying black?

Property Inquires

Did you order a set of Inquiries online, but you have no received them all back yet.

If you ordered a FM set Legalink are more then happy to make the call to the authority or Council chasing up the relevant certificates. Actually, we should have chased all this up before you have even rang chasing the order. If you ordered a RTC set, it becomes little bit more complicated. Legalink will chase some of the authority certificates, but the council certificates will need to be chased up by your self, simply because the certificate has been sent to the councils with your return address on it.

Either way you can email your enquiry through to pi@legalink.com.au remembering to give us the PI order number or Lot and Plan number along with the date you ordered the set and your firm name. Alternatively you can phone Legalink on 1800 802 627. If we can’t chase the certificate up for you our selves, we will definitely point you in the right direction.

Did you accidentally order a set of property Inquiries and they now need cancelling.

Unfortunately there is no straight answer to this question. It all depends on how quickly you cancel the order after you processed it, but the Legalink property Inquiry Team will do there best to help you out. You can email you request for a cancellation to pi@legalink.com.au remembering to include your PI Order number or Lot/Plan number along with the date you ordered the set and your firm name and we will get back to you with an answer or you can phone Legalink direct on 1800 802 627.

Are you trying to order a set of Property Inquiries but you have multiple title references

At first glance it might look like you are not able to, but as you get further through the order screens; you will be prompted to add any multiple title references that may relate to this order. So all you need to do is add one of the title references on the first screen, then add the additional title references under the special Instructions tab.

If you have questions that aren't covered here, call our Customer Support Team on 1800 802 627

If you have a specific search query call our offices on 1800 802 627 and ask for the relevant person or department from the Legalink Who's Who directory.

If you have questions that aren't covered here, call our Customer Support Team on 1800 802 627.

If you have a specific search query call our offices on 1800 802 627 and ask for the relevant person or department from the Legalink Who's Who directory.


	Help Legalink offers you access to a comprehensive range of help tools. If you are experiencing difficulties with the Legalink website the list below should answer your questions. Simply click on the link and follow the instructions. On-line Support We do provide on-line support via the Legalink Help Desk Support Program. Visit our on-line support page for more details. Admin / Login Details: User Have you forgotten your login Details. No Problems, there are several ways of re-accessing you login details which are all hassle free. Each firm has an administrator (which is usually the office manager) who has the ability to access your login details. The only thing is, they do not have the ability to view your current password but they can reset it for you to something you are more likely to remember. If your administrator is away or you are unsure who it is you can send an email to admin@legalink.com.au requesting your login details remembering to tell us your name and which firm you are from. We promise to respond within 2 hours of your email. The other alternative is to call Legalink. It is best to contact the Legalink helpdesk. You can call toll free on 1800 802 627. Too many failed login attempts? How annoying, lucky resetting the password isn’t as annoying. It is as easy as seeing your administrator who can reset the password to something you will remember, or calling Legalink on 1800 802 627 who can do it for you. There is always the option of emailing admin@legalink.com.au if you have some time to spare. We promise to have your new login details emailed to you with in 2 hours. Remember to tell us who you are and which firm you are from. Click here for further instructions. Can I change my password? Of cause you can, there is no use having a password that you are no going to remember. All you need to do is simply login using your current password, and then on the right hand side of the login screen select Change Your Password. If you have any problems just call Legalink on 1800 802 627 and one of the helpdesk team will assist you. Click here for further instructions. Can I change my email address? You sure can, all you need to do is login to the Legalink website. You will then have the choice of changing your password for the session only or permanently. If you wish to change it for the session only, this will mean that next time you login the email address will be reverted back to the original email address. All you need to do is select Change Your Session Email, enter in the email address then select Update. If you wish to amend the email address permanently, all you need to do is select the Edit profile button on the left hand side of the login screen. This means that in future the new email address will always be displayed for how ever uses this login. Click here for further instructions. Administrator How do I check a user’s password? Do to security reasons not even the administrator has access to a particular users password. If somebody has forgotten their password and you are the administrator the best thing to do is login to the Legalink website select Manage Users on the right hand side of the screen; select the appropriate person; select the icon and reset the password. How do I reset a user’s password? Click here for further instructions. How do I add a new user There is no need to get on the phone to Legalink anymore. As long as you are the administrator for your firm you now have the ability to add new users to your online account. Simply login as per usual; and on the right hand side of the screen select manage users. Again up the top right hand side of that screen you will see a button which states Add new user . Simply complete the appropriate information enter your password and an email will automatically be sent through to the new user to the email you have specified for that user stating there Legalink login details. Click here for further instructions. How do I remove a user that has left the firm? Unfortunately you can not delete a user from you list but; you certainly can inactivate a user, which Legalink highly recommends. By setting a user within your firm to inactive you will be stopping anybody from using that log in and ordering searches under your account. To set a user to inactive you must be the administrator of the account. If you know you are the administrator of the account simply login to the Legalink website and select Manage Users on the right hand side of the screen. This will display a list of all the users currently set up under your account. Simply select the icon on the appropriate line and in your current password and select ok. If you have tried to login and the managed users link is not available this is because you are not administrator. Simply call Legalink on 1800 802 627. Can we can inform you who the administrator is and help solve the issue. Click here for further instructions. Company and Business Searches Have you logged in, selected company and Business searches andit is asking you for an additional Citec Login. You haven’t done anything wrong, all it means is your cookies are not set up properly on your computer. I promise this will be very easy, and only ever needs to be completed when your computer has an update. Click here and a nice PDF will appear in an additional screen which you can print. It will show you step by step how to add the cookies. Remember you must close you internet screen once you finish with the instructions otherwise it may not work. Click here for further instructions. Setting up a profile Click here for further instructions. Reprinting a Company and Business Search Currently you can not reprint these online sorry, but, we are currently working on it. However, we do have the facility to reprint these for you; the catch is we can only reprint for the last 3 days. You can complete the form online under Company and Business or send an email to search@legalink.com.au requesting a reprint of your search; just remember to tell give us the ACN number or Business number. Alternatively you can call Legalink on 1800 802 627 and we can email or fax you over a copy whilst you are on the phone. Ezystamp: OSR Document Stamping How do I check if my stamping has been processed by the OSR? If you are not sure whether a stamping has been processed or not, there are several ways of checking. You can either complete a RPS (return Period Summary) or select Activity log report. If your firms completes a lot of stampings through the Ezystamp you will be better of bring up the stamping through the Activity Log report. Once you locate the transaction, if the line is colour coded white then the transaction was successful. Select the blue hyperlink to get a copy of the OSR stamping confirmation. If the line is colour coded red then the transaction was unsuccessful and will need to be resubmitted. How do I reprint an OSR confirmation statement? It is pretty easy to get a copy of the Confirmation statement even if you don’t have the transaction number. If you don’t have the transaction number, you will need to complete an Activity Log Report. This will display all transactions for the period you searched. Locate the appropriate transaction and select the blue hyperlink under the OSR Tran Number column. If you have the transaction number select Confirmation statement Reprint on the menu bar on the left hand side under Ezystamp. Enter in the confirmation number then select Ok. A copy of the confirmation statement will now be displayed. Interstate Searching & Lodging Can Legalink complete my Interstate Lodging? Legalink can complete all your interstate Lodging for you. All you need to do is send it through your work to your local Legalink office and we will do he rest for you. You don’t need to make any changes to your account to start using Legalink interstate services and the will all appear on the one account. Can Legalink complete my Interstate Searching? We have no problem completing all your interstate searching or property Inquiries on your behalf. You can either access the search form online or by emailing (search@legalink.com.au) or faxing your request to your local Legalink office. All requested will be action within two hours of Legalink receiving them. Joining Legalink How do I apply for an account with Legalink It is extremely easy to apply for an account online. You have already made your way to the website so all you need to do is select Home from the top right hand corner; the on the left hand side of the screen it will display JOIN Legalink, this will then take you to a form which you can complete online. An even easier way to access that page is by selecting this link and it will take you there. Once the account has been set up you will then receive an email advising you of your customer code User ID and password. Are there any account keeping fees The good news is, Legalink do not charge an account set up fee. The only fees that will appear on you daily, weekly or monthly statement (which ever you choose) is the services you have ordered for both Online and Offline. Where can I find a copy of your pricelist? You can easily access the price list by selecting Pricing at the top of the page. This will give you both the NSW Online and Offline standard pricelist as well as the Queensland and Newcastle pricelist. Our standard pricing may not necessarily suit you needs, therefore we ask that if you are not a current customer, but are thinking of Joining Legalink feel free to call 1800 802 627. Or email sales@legalink.com.au and one of your friendly sales team members will be more then happy to assist you with the different pricing options. NSW Land Searching Have you ordered a dealing or plan online, but you haven’t received it yet. So, you ordered a dealing or Plan online, but you haven’t received it. The generally take about 10 minutes to be returned via email. So, if 10 minutes have passed already the first thing you should do is log back into the Legalink website. 9 times out of 10 you can get a copy of the document by selecting NSW Land; NSW LPI Searches; Reprints; Plan and Dealing Reprint. All the documents that have been ordered today will automatically display. If you require a document from another day just select the Display search selection link at the top of the page. Just select Yes on the appropriate line. The document will then open in a new window. Alternatively you can call Legalink on 1800 802 627 and we can re email the document or email search@legalink.com.au requesting a copy remembering to give us the Dealing/Plan number you are after along with the date it was requested. Reprinting My Plan/Dealing is not printing properly Unfortunately this can be for a number of reason- so it may get a little bit complicated- so if you get lost feel free to call Legalink on 1800 802 627 and we can run you through over the phone what to do. Is your plan/Dealing printing out on only quarter of the page. Is it displaying black? Is Property Inquires Did you order a set of Inquiries online, but you have no received them all back yet. If you ordered a FM set Legalink are more then happy to make the call to the authority or Council chasing up the relevant certificates. Actually, we should have chased all this up before you have even rang chasing the order. If you ordered a RTC set, it becomes little bit more complicated. Legalink will chase some of the authority certificates, but the council certificates will need to be chased up by your self, simply because the certificate has been sent to the councils with your return address on it. Either way you can email your enquiry through to pi@legalink.com.au remembering to give us the PI order number or Lot and Plan number along with the date you ordered the set and your firm name. Alternatively you can phone Legalink on 1800 802 627. If we can’t chase the certificate up for you our selves, we will definitely point you in the right direction. Did you accidentally order a set of property Inquiries and they now need cancelling. Unfortunately there is no straight answer to this question. It all depends on how quickly you cancel the order after you processed it, but the Legalink property Inquiry Team will do there best to help you out. You can email you request for a cancellation to pi@legalink.com.au remembering to include your PI Order number or Lot/Plan number along with the date you ordered the set and your firm name and we will get back to you with an answer or you can phone Legalink direct on 1800 802 627. Are you trying to order a set of Property Inquiries but you have multiple title references At first glance it might look like you are not able to, but as you get further through the order screens; you will be prompted to add any multiple title references that may relate to this order. So all you need to do is add one of the title references on the first screen, then add the additional title references under the special Instructions tab. If you have questions that aren't covered here, call our Customer Support Team on 1800 802 627 If you have a specific search query call our offices on 1800 802 627 and ask for the relevant person or department from the Legalink Who's Who directory. If you have questions that aren't covered here, call our Customer Support Team on 1800 802 627. If you have a specific search query call our offices on 1800 802 627 and ask for the relevant person or department from the Legalink Who's Who directory.